Return policy
RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. have received. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products, or flammable gases or liquids.
Other items that cannot be returned:
* Gift Cards
*Downloadable software
*Some health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund is given: (if applicable)
* Any item which is not in its original condition, is damaged or has certain parts missing for reasons not due to a error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect the returned item, we will send you an e-mail to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at contact@ moissan.fr.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to contact@moissan.fr, we will then send you the return postal address.< br>
Adjustment (if applicable)
We can readjust an item, at your request, only if it is undamaged. All you have to do is send us an e-mail to contact@moissan.fr, we will then send you the return postal address. Refitting is free if the article is returned within the specified time of 30 days after delivery. Beyond this 30-day period, the readjustment is invoiced at €75 per item.
Gifts
If the returned item was identified as a gift when purchased and if it was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the donor of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Shipping
To return a product, you must contact us by e-mail at contact@moissan.fr , we will then send you the return mailing address.
You will be responsible for paying your own shipping costs. shipping to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. have received. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products, or flammable gases or liquids.
Other items that cannot be returned:
* Gift Cards
*Downloadable software
*Some health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund is given: (if applicable)
* Any item which is not in its original condition, is damaged or has certain parts missing for reasons not due to a error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect the returned item, we will send you an e-mail to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at contact@ moissan.fr.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to contact@moissan.fr, we will then send you the return postal address.< br>
Adjustment (if applicable)
We can readjust an item, at your request, only if it is undamaged. All you have to do is send us an e-mail to contact@moissan.fr, we will then send you the return postal address. Refitting is free if the article is returned within the specified time of 30 days after delivery. Beyond this 30-day period, the readjustment is invoiced at €75 per item.
Gifts
If the returned item was identified as a gift when purchased and if it was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the donor of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Shipping
To return a product, you must contact us by e-mail at contact@moissan.fr , we will then send you the return mailing address.
You will be responsible for paying your own shipping costs. shipping to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
